Last updated: [Insert Date]
1. Order Processing Time
Orders are typically processed and dispatched within 1–3 business days of purchase, excluding weekends and holidays. During sales, launches, or peak periods, processing may take slightly longer. You will receive a confirmation email once your order has shipped.
2. Free Shipping
We offer free standard shipping on orders over $69 (USD) within the United States. Orders under this amount, and all international orders, are subject to the shipping rates calculated at checkout based on destination and order weight.
3. Shipping Rates & Delivery Estimates
| Destination | Estimated Transit Time* |
|---|---|
| United States (standard) | 5–8 business days |
| United States (express, where available) | 2–4 business days |
| International | 7–20 business days, depending on destination |
*Estimates begin from the date of dispatch, not the order date, and exclude customs processing delays for international orders. Delivery times are estimates only and not guaranteed.
4. Order Tracking
Once your order ships, you’ll receive a shipping confirmation email with a tracking number. Please allow up to 48 hours for tracking information to update after you receive this email.
5. Shipping Carriers
We ship using major national and international carriers (e.g. USPS, UPS, FedEx, DHL) selected based on destination and service level.
6. International Orders: Customs, Duties & Taxes
International orders may be subject to import duties, customs fees, and taxes levied by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We are not able to predict what these charges may be; please contact your local customs office for more information. We are also not responsible for delays caused by customs processing.
7. Lost, Stolen, or Delayed Packages
Otakuno is not responsible for packages lost, stolen, or delayed after being marked “delivered” by the carrier, or for delays caused by the carrier, customs, or events outside our control (e.g. natural disasters, extreme weather). If your tracking shows an issue, please contact us at [Insert Support Email] and we will do our best to assist, including filing a claim with the carrier where applicable.
8. Incorrect Shipping Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address. If you notice an error, contact us as soon as possible — we can make changes only before the order has shipped.
9. Shipping Restrictions
We currently ship to most countries worldwide. Certain remote locations or countries may be excluded due to carrier restrictions; any such restriction will be indicated at checkout.
10. Contact Us
Otakuno
[Insert Business Address]
Email: [Insert Support Email]