Last updated: [Insert Date]
Otakuno (“Otakuno,” “we,” “us,” or “our”) operates this website (the “Site”) and the products and services available through it (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit the Site or make a purchase, and describes the choices and rights available to you.
By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Site.
1. Information We Collect
Information you give us
- Account & order information: name, billing and shipping address, email address, phone number, and order history, collected when you create an account, place an order, or contact us.
- Payment information: when you make a purchase, payment details (such as card number) are collected and processed directly by our third-party payment processors (e.g. Stripe, PayPal). We do not store full payment card numbers on our own servers.
- Communications: information you provide when you contact customer support, subscribe to our newsletter, or leave a product review.
Information collected automatically
- Device & usage data: IP address, browser type, operating system, referring URL, pages viewed, and the dates/times of visits.
- Cookies & similar technologies: we use cookies and similar tracking technologies to operate the Site, remember your cart and preferences, and analyze traffic. See our Cookie Policy for details.
2. How We Use Your Information
We use the information we collect to:
- Process, fulfill, and ship your orders, and communicate with you about them;
- Create and manage your account;
- Provide customer support and respond to inquiries;
- Send order confirmations, shipping updates, and (where you have opted in) marketing communications;
- Detect and prevent fraud, abuse, and security incidents;
- Improve the Site, our products, and the shopping experience, including through analytics;
- Comply with legal obligations.
3. How We Share Your Information
We do not sell your personal information. We may share information with:
- Service providers who perform functions on our behalf, such as payment processing, order fulfillment, shipping/logistics carriers, email delivery, hosting, and analytics (e.g. Google Analytics).
- Payment processors, to securely process your transactions.
- Shipping carriers, to deliver your order and provide tracking.
- Legal & safety purposes, where required to comply with a legal obligation, protect our rights, or investigate fraud or security issues.
- Business transfers, in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality arrangements.
4. Cookies & Tracking Technologies
We use essential, functional, analytics, and (where enabled) advertising cookies. You can control cookies through your browser settings; disabling some cookies may affect Site functionality, such as your ability to check out. See our full Cookie Policy for more information.
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including to satisfy legal, accounting, or reporting requirements (for example, order and tax records are typically retained for several years).
6. Your Privacy Rights
California residents (CCPA/CPRA)
If you are a California resident, you have the right to: know what personal information we collect, use, and disclose; request deletion of your personal information; correct inaccurate personal information; and opt out of the “sale” or “sharing” of personal information (we do not sell personal information for money, and any sharing for advertising purposes can be opted out of using the controls described in our Cookie Policy). We will not discriminate against you for exercising these rights. To submit a request, contact us using the details below.
European Economic Area, UK & other applicable regions (GDPR)
If you are located in the EEA, UK, or another region with similar data protection laws, you have the right to access, correct, delete, restrict or object to our processing of, and request portability of, your personal data, and to withdraw consent at any time where processing is based on consent. You also have the right to lodge a complaint with your local data protection authority.
Marketing communications
You may opt out of marketing emails at any time by clicking “unsubscribe” in any marketing email or by contacting us. You will continue to receive transactional messages related to your orders.
7. International Data Transfers
We are based in the United States, and information we collect may be transferred to, stored, and processed in the United States or other countries where our service providers operate. Where required, we rely on appropriate safeguards for such transfers.
8. Children’s Privacy
The Site is not directed to children under 13 (or under 16 where applicable law requires), and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
9. Security
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
10. Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent changes. Material changes will be highlighted, where appropriate, on the Site.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
Otakuno
[Insert Business Address]
Email: [Insert Support Email]