Last updated: [Insert Date]
1. Overview
We want you to love what you ordered. If something isn’t right, you may return most items within 30 days of delivery for a refund or exchange, subject to the conditions below. If more than 30 days have passed since delivery, unfortunately we can’t offer a refund or exchange.
2. Return Eligibility
To be eligible for a return, your item must be:
- Unused, unworn, unwashed, and in the same condition you received it;
- In its original packaging with all tags attached;
- Accompanied by proof of purchase (order number or receipt).
3. Non-Returnable Items
The following items are not eligible for return or refund:
- Items marked “Final Sale” or purchased at clearance/discount pricing where noted;
- Custom, made-to-order, or personalized items;
- Gift cards;
- Items returned without original tags or showing signs of wear.
4. How to Start a Return
To start a return, contact us at [Insert Support Email] with your order number and the reason for the return. We will provide instructions and a return address. Items sent back without first requesting a return may not be accepted.
5. Return Shipping
Unless the return is due to our error (you received a defective, damaged, or incorrect item), the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we are not responsible for items lost in transit back to us.
6. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5–10 business days. Please note your bank or card issuer may take additional time to post the refund to your account. Original shipping charges are non-refundable, except where the return is due to our error.
7. Exchanges
We only replace items if they are defective or damaged, or if you received the wrong item. To request an exchange, contact us at [Insert Support Email] with your order number and photos of the issue.
8. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and photos of the item. We will arrange a replacement, exchange, or full refund, including return shipping, at no cost to you.
9. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again, then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, contact us at [Insert Support Email].
10. International Returns
Customers outside the United States are responsible for return shipping costs and any customs duties or fees, unless the return is due to our error. Please contact us before returning an item internationally so we can advise on the best process.
11. Contact Us
Otakuno
[Insert Business Address]
Email: [Insert Support Email]