Claire Redfield Made in Heaven Resident 2-in-1 Competition Shorts

Last updated: [Insert Date]

1. Order Processing Time

Orders are typically processed and dispatched within 1–3 business days of purchase, excluding weekends and holidays. During sales, launches, or peak periods, processing may take slightly longer. You will receive a confirmation email once your order has shipped.

2. Free Shipping

We offer free standard shipping on orders over $69 (USD) within the United States. Orders under this amount, and all international orders, are subject to the shipping rates calculated at checkout based on destination and order weight.

3. Shipping Rates & Delivery Estimates

*Estimates begin from the date of dispatch, not the order date, and exclude customs processing delays for international orders. Delivery times are estimates only and not guaranteed.

4. Order Tracking

Once your order ships, you’ll receive a shipping confirmation email with a tracking number. Please allow up to 48 hours for tracking information to update after you receive this email.

5. Shipping Carriers

We ship using major national and international carriers (e.g. USPS, UPS, FedEx, DHL) selected based on destination and service level.

6. International Orders: Customs, Duties & Taxes

International orders may be subject to import duties, customs fees, and taxes levied by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We are not able to predict what these charges may be; please contact your local customs office for more information. We are also not responsible for delays caused by customs processing.

7. Lost, Stolen, or Delayed Packages

Otakuno is not responsible for packages lost, stolen, or delayed after being marked “delivered” by the carrier, or for delays caused by the carrier, customs, or events outside our control (e.g. natural disasters, extreme weather). If your tracking shows an issue, please contact us at [Insert Support Email] and we will do our best to assist, including filing a claim with the carrier where applicable.

8. Incorrect Shipping Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address. If you notice an error, contact us as soon as possible — we can make changes only before the order has shipped.

9. Shipping Restrictions

We currently ship to most countries worldwide. Certain remote locations or countries may be excluded due to carrier restrictions; any such restriction will be indicated at checkout.

10. Contact Us

Otakuno
[Insert Business Address]
Email: [Insert Support Email]

Otakuno 90-Day Guarantee

Every Otakuno order is covered by our 90-Day Guarantee. If something is wrong with your order, we’ll make it right.

WHAT’S COVERED

• Defects in the garment or print that appear within 90 days of delivery, including peeling, cracking, loose seams, or production flaws.
• Items that arrive damaged.
• Wrong item, wrong design, or wrong size sent by us.
• Orders lost in transit.

Our guarantee applies to every Otakuno item, including sale items.

HOW WE MAKE IT RIGHT

Email support@otakuno.com with your order number and a clear photo of the issue.

Once we confirm the problem, we’ll send you a free replacement or refund the affected item at no extra cost.

WHAT’S NOT COVERED

• Normal wear and tear.
• Damage caused by improper washing, drying, or not following care instructions.
• Changing your mind after purchase.
• Ordering the wrong size.

For size changes, returns, or buyer’s remorse, please refer to our Refund Policy.